Privacy Policy

Last updated: October 2026

Realm Jewellery respects your privacy and is committed to handling your personal information with care. This policy explains how we collect, use and protect your information when you visit our website, make a purchase or contact the studio.

Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, billing and delivery details, and information relating to your purchases or bespoke enquiries.

If you commission a piece, we may also retain relevant details about your design preferences, sizing, selected materials and correspondence to facilitate the creation of your jewellery.

Our website may automatically collect certain technical information, including your IP address, browser type, device information and website usage data through cookies and similar technologies.

How We Use Your Information

Your information may be used to:

• Respond to enquiries and manage bespoke commissions.

• Process payments, fulfil orders and arrange delivery.

• Communicate with you about purchases, repairs and servicing.

• Improve our website, services and customer experience.

• Send marketing communications where permitted by law.

• Measure the effectiveness of our advertising and marketing.

You may unsubscribe from marketing emails at any time.

Payments & Third-Party Services

Payments and website services may be provided through third-party platforms, including Squarespace and its payment providers. These providers process relevant information in accordance with their own privacy policies and security practices.

We may also use analytics and advertising services, including Meta, to understand website activity and measure advertising performance. These services may use cookies, pixels or similar technologies to collect information about interactions with our website.

We do not sell your personal information. We may share relevant information with trusted service providers where necessary to operate our business, fulfil orders or meet legal obligations.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website traffic and support advertising. You can manage or disable cookies through your browser settings, although some website features may not function as intended.

Storage & Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access or disclosure. Information is retained only for as long as reasonably necessary for business, legal and record-keeping purposes.

While we take care to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

You may request access to, or correction of, personal information we hold about you. Where applicable, you may also request that your information be deleted or withdraw consent to certain uses of your information.

We handle personal information in accordance with applicable Australian privacy laws.

Contact

For questions about this policy or how your personal information is handled, please contact the Realm studio through our website.